Terms of use
These Terms of Use set out:

- your legal rights and responsibilities;

- our legal rights and responsibilities; and

- certain key information required by law.

Please read the following important terms and conditions ("Terms of Use") before you (“you”/”your”) can use our website and services. If you do not wish to be bound by these Terms of Use, you should (1) not use the Website, (2) not access or use the services.
  1. WHO ARE WE?
    Alphega Pharmacy is a trading name of Alliance Healthcare (Distribution) Limited (“We”/ “us”/ “our”). It is registered in England and Wales under company number 03446039 and has its registered office at 43 Cox Lane, Chessington, Surrey, KT9 1SN.  Our VAT number is 391532058.
    Related policies and statements
    Please take the time to familiarise yourself with our other policies of the Company which are as follows:
    1. The website has been developed in conjunction with Healthera Limited, a company registered in England and Wales under number 09609198 whose registered office is at St John's Innovation Centre, Cowley Road, Cambridge, CB4 0WS. We will work with Healthera Limited to provide the website and the services to you.
    2. If you have a medical emergency, you should call your doctor or the emergency services immediately.
    3. The website and services are to be used only as a communication tool and are provided by us for you to connect with third party pharmacists and healthcare professionals ("Professionals").
    4. The Professionals are independent and are not employed by or affiliated with us. We do not prescribe, dispense, or refill prescriptions.
    5. We cannot guarantee the availability or successful delivery of communications with the Professionals. We are not responsible for any loss, cost or charge you incur if communications are unavailable at any time. You are responsible for making contact with the Professionals by alternative means if the connection with the Professionals becomes unavailable.
    6. Any output from the website does not constitute medical advice, diagnosis or treatment. You should always talk to a qualified medical professional about any medical conditions. Any decisions you take affecting your health should always be made in consultation with a qualified medical professional.
    7. You acknowledge that the website is intended as a helpful backup reminder system that you can personalise for taking your medications. You should not and must not rely on the Website as your primary tool for determining whether and when to take medication.
    8. The enablement of the reminder system with respect to any drug or product is not a recommendation or endorsement by Us for such drug or product.
    9. The website will not function properly if the mobile or computing device that you are using to access the website (“device”) is broken or powered off, if the website software is not enabled or if any hardware or software on your device prevents the website from operating as intended or lacks signal or data connectivity. The maintenance of your device is your responsibility. You acknowledge that the website, and the utility of any of its alerts or notifications, depends on information that you input into the website.
    10. You acknowledge that the website and services have not been developed to meet your individual requirements, and that it is therefore your responsibility to ensure that the facilities and functions of the website and services meet your requirements.
    11. We only supply the website and services for domestic and private use. You agree not to use the website and services for any commercial, business or resale purposes.
    12. Although we make reasonable efforts to update the information on our website, we make no representations, warranties or guarantees, whether express or implied that the content on our website is accurate, complete or up-to-date. You should not plan to do, or refrain from doing, anything in reliance upon the website content without first checking the accuracy of the relevant content by some other means. We do not accept liability for any loss arising directly or indirectly from the use of or reliance on this website or information it contains (save for damages arising from death or personal injury caused by our negligence).
    13. Our website and services are specifically designed for use in the United Kingdom and if you use them elsewhere you should check in that country or region that it is appropriate and lawful for you to do so. In order to comply with the Third-Party Platform Terms, You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist supporting" country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.
    14. The website and services are not suitable for use by persons under 13.
    15. The website and services are not suitable for use by persons between 13 and 17 unless their use is supervised by an adult.
    1. To use our website and services you will need to create an account. When you create an account or use / view our website and/or services you agree to be legally bound by these Terms of Use.
    2. These Terms of Use are only available in English. No other languages will apply to these Terms of Use.
    3. When using our Website and/or Services You also agree to be legally bound by Our:
    1. Our "Privacy Policy" is available at ( We also work with Healthera Limited in the delivery of the Website and Services and Your information will be shared with them for this purpose. The privacy policy of Healthera Limited can be found here:
    2. Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities in the event you have a query or complaint about the use of your personal information.
    1. The Website is intended to:
      • enable You to order repeat prescriptions and other products and to book services provided by the Vendor for yourself and any dependants;
      • help to remind to reorder your medicines; and
      • subject to individual vendor offerings, enable You to buy products sold by the vendor (Shop) and pay within the website. Once you have placed an order, delivery of your purchases will be arranged by the Vendor. Product purchases made by you from a vendor through the website will also be subject to separate Terms of Sale found here (
    2. To be able to place orders through the website, you must first register your details and create an account with us. You can register for and use our services provided that you are at least sixteen (16) years old and a resident of England. You must also be currently registered with an NHS GP practice in England. If you pay for your prescriptions, you must also hold and provide details of a valid UK credit or debit card in your name at the point of ordering from a vendor.
    3. Where you are using the website to request prescriptions, the vendor will confirm your details by checking the information you have submitted against information accessible to the vendor on the NHS systems and your NHS Summary Care Record. The website is not suitable urgently required prescriptions.
    1. You are responsible for checking all information provided by you on the website in accordance with the medical advice you have received.
    2. In parts of the website you are able to interact with third parties. You must ensure that any such interaction by You will not:
      • breach any applicable law or regulation;
      • breach these Terms of Use; and/or
      • breach these Terms of Sale; and/or
      • be perceived as inappropriate for the Website, offensive or misleading.
    3. We may remove any postings or other interaction at our entire discretion.
    4. We have no obligation to monitor, censor or edit the content of any material transmitted or received by you. You are responsible for the content of any material you transmit.
    5. You are responsible for obtaining and maintaining your device and for ensuring that it is compatible with the website. We have no responsibility or liability with respect to your device.
    6. We may change the minimum specification required to access the website at any time. We give no guarantee that you will have access to the website on your device (or continue to have access to the website). We shall not be liable to you if any such change in specification results in your device becoming incompatible with the website or becoming unable to perform, within the website, all of the functions previously performed
    7. You acknowledge that your agreement with your mobile network provider ("Mobile Provider") will apply to your use of the website (if using a mobile device). You acknowledge that you may be charged by the mobile provider for data services while using certain features of the Website or any such third-party charges as may arise and you accept responsibility for such charges. If you are not the bill payer for the device being used to access the website, you will be assumed to have received permission from the bill payer for using the website.
    8. You must (a) use the website in compliance with all applicable laws; and (b) comply with applicable third-party terms of agreement when using this Website.
    9. If you pay for your prescriptions and Your linked Vendor offers in-Website payment through the Website, you will be charged through a payment process platform (Stripe) and its terms of service will apply ( When you provide your credit or debit card details, Stripe may perform a pre-authorisation on your card to ensure that the payment details that you provide are correct. We do not process, handle or retain any card details that you provide but Stripe may ask for your consent to remember your card details for future purchases. You will always be charged the NHS prescription charge in force at the time that your prescription is dispensed. If you do not pay for your prescriptions, you must declare the reason for your exemption and provide evidence. If you fail to do so, the vendor will notify the NHS that they have not seen valid evidence, which could result in you incurring NHS penalty charges.
    10. If you do not pay for your prescriptions, you will be required to provide evidence of your exemption status by uploading your proof of exemption, for example proof of disability or receipt of benefits when you place your order. It is your responsibility to ensure that you meet the exemption criteria. By uploading evidence of your exemption, you acknowledge and agree that we will share the evidence with appropriate NHS authorities for verification. You are responsible for ensuring that your payment and exemption details are kept up to date. We reserve the right not to process your order or prescription if your payment or exemption details have expired or are invalid in any way. In such cases, we will attempt to contact you to enable you to provide updated information to allow us to process your order or prescription.
    11. You agree that you will only use our services and request prescriptions for your own personal use or for the exclusive use of a third party named on a prescription, who has provided consent for you to order prescriptions on their behalf, or in respect of whom you hold parental responsibility, guardianship or power of attorney. Prescription medicines should never be shared with any other person.
    12. You are responsible for the information you provide to us about yourself, your GP surgery and your medical conditions and medication. You are responsible for letting the vendor know if there are any changes to this information and for keeping it up to date. In particular, you need to tell the vendor about any changes in your medical conditions, medication and your delivery address. You promise that this information is accurate and acknowledge that if you do not provide accurate and up to date information you could be putting your health at serious risk. You must check the spelling and dosage information, review the patient information leaflet and follow the clinical directions provided with your prescription. If at any point the information that appears on our products, website, app, or other material provided by us, contradicts information provided by your GP surgery, please contact us immediately.
    13. We have no control over any delays to the processing of your prescription which are caused by your GP surgery's delay in issuing it. If your prescription appears to be delayed, you should contact your GP surgery directly to make sure that it has been issued to us before contacting us to see where your order is.
    14. By using the services on the website you confirm that:
      1. you do not have any known allergies, sensitivities or intolerance to any products ordered;
      2. you do not have any known medical conditions which predispose you to adverse reactions to any products ordered;
      3. you are not taking any concurrent medications with which the products ordered are likely to interact; and
      4. you consent to your order being posted through your letterbox and confirm that there is no risk to children, pets, vulnerable adults or other third parties as a result of your order being delivered in this way.
    15. Should any viewer of a document published on this website by us respond with information including feedback data such as questions, comments, suggestions, or the like regarding the content of any such material, such information shall be deemed to be non-confidential and we shall have no obligation of any kind with respect to such information and shall be free to reproduce, use, disclose and distribute the information to others without limitation. We shall be free to use any ideas, concepts, know-how or techniques contained in such information for any purpose whatsoever including, but not limited to, developing, manufacturing and marketing products incorporating such information.
    1. A Vendor may offer sale of non-prescription products through the website which you may order.
    2. The Term of Sale will also apply when you make purchases from vendors through the website are found here (
    3. You should review the Terms of Sale before making any purchases from a vendor through the website as when you place your order you are agreeing to be bound by the Terms of Sale.
    We take care to ensure that all product information available from the vendor’s product listings is accurate. However, these are continually developing and information may be out of date. Medical, commercial and legal practice change frequently and the content on this website, in any newsletters and in other items offering guidance have been prepared for general interest only and are not a substitute for specific medical, legal or other professional advice and should not be read or used as such. For accurate up-to-date information you should contact us and/or your GP directly.
    1. Vendor actions and omissions: The legal contract for the supply and purchase of products is between you and the vendor that you place your order with. We have no control over the actions or omissions of any vendor. Without limiting the generality of the foregoing, you acknowledge and accept the following by using the website:
      1. We do not give any undertaking that the products ordered from any vendor through the website will be of satisfactory quality or suitable for your purpose and we disclaim any such warranties.
      2. Estimated times for deliveries and collections are provided by the vendors and are only estimates. Neither we nor the Vendors guarantee that orders will be delivered or will be available for collection within the estimated times.
      3. We encourage all our vendors to accept all orders and to communicate any rejection promptly, and we will notify you as soon as reasonably practicable if a vendor rejects your order. However, we do not guarantee that vendor will accept and fulfil all orders, and vendors have the discretion to reject orders at any time because they are too busy, due to weather conditions or for any other reason. vendors will not be obliged to deliver an order to an address outside of their set delivery radius, which may change from time to time.
      4. The foregoing disclaimers do not affect your statutory rights against any vendor.
    2. Although we have taken all reasonable care to ensure the information, prices and facts contained on this website are accurate and up to date when first posted. However, we do not undertake to update or correct such information. We do not make any representation or warranty, express or implied as to the accuracy or completeness of any information (including information about goods and services) included on this website. We reserve the right to change, delete or move any of the material on this website at any time without notice. We cannot guarantee your use will be totally uninterrupted and / or reliable access to this website.
    1. When you use the website you will not own it. Instead we give you permission to use it (also known as a 'licence') for the purpose of you using and enjoying it according to these Terms of Use.
    2. The website:
      1. is non-exclusive to You meaning we supply the Website to other users;
      2. may not be:
        • copied by you except for a reasonable number of necessary back-ups;
        • changed by you (which means, in particular, that you are not allowed to adapt, reverse-engineer or decompile it, or try to extract the source code from it, except where any of this is allowed by law);
        • combined or merged with, or used in, any other computer program; and
        • distributed or sold by you to any third party; and
      3. includes instructions on how to use it. Please read these carefully.
    3. The licence we grant you is non-transferable and you must only use the website for your own personal use on a device that you own or control and as permitted by applicable Third Party Platform Terms.
    Our website and services and all rights in the website and services, including rights in patents, copyright, database rights, trade secrets and trademarks belong to us and/or our third-party licensors. We assert all rights over intellectual property either owned by or licensed to us.
    1. In the event of any third-party claim that the website or Your possession and use of the website infringes a third party's intellectual property rights, We will be solely responsible for the investigation, defence, settlement and discharge of any such intellectual property infringement claim.
    2. We claim no ownership in, nor any affiliation with, any third-party trademarks appearing in this website or in any of the services. Such third-party trademarks are used only to identify the products and services of their respective owners, and no sponsorship or endorsement on the part of us should be inferred from the use of these marks.
    1. Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of Your personal information, we are not legally responsible for:
      1. losses that:
        • were not foreseeable to You and Us when the contract was formed; or
        • that were not caused by any breach on Our part;
      2. business losses; and
      3. losses to non-consumers.
    2. We disclaim all representations and warranties, express, implied, or statutory, not expressly set out in these Terms of Use, including the implied warranties of merchantability, fitness for a particular purpose and non-infringement. In addition, we make no representation, warranty, or guarantee regarding the reliability, timeliness, quality, suitability, or availability of the website or services or any services or products requested through the use of the services, or that the Website and Services will be uninterrupted or error-free. We do not guarantee the quality, suitability, safety or ability of third-party providers including any Professionals.
    3. Nothing in these Terms of Use affects your legal rights under the Consumer Rights Act 2015 (also known as 'statutory rights'). You may also have other rights in law. For detailed information from Citizens Advice, please visit or call 03454 04 05 06.
    4. The website and services are provided "as is" and "as available" meaning that we do not guarantee that the website, or any services, will always be available or be uninterrupted. We will not be liable to you if for any reason our website is unavailable at any time or for any period. We do not guarantee the speed with which You will be able to access and use the website (as it will depend upon factors such as the device You are using and the number of people using the website and services) or that You will have uninterrupted or continuous access to the website.
    5. Access to the website and services is permitted on a temporary basis. we may suspend, withdraw, discontinue or change all or any part of the website and services without notice to you.
    6. Except for any legal responsibility that we cannot exclude in law, you agree that the entire risk arising out of your use of the website and services, and any service or good requested through the use of the website or services, remains solely with you.
    7. The website and services may be used by you to request and schedule appointments, prescriptions, goods, or logistics services with third party providers, but you agree that we have no responsibility or liability to you related to any of these appointments, prescriptions, goods, or logistics services provided to you by third party providers.
    8. The website may contain links to other independent third-party websites ("Third Party Sites"). Third Party Sites are not under our control, and we are not responsible for and do not endorse their content or their privacy policies (if any). You will need to make your own independent judgement regarding your interaction with any Third Party Sites, including the purchase and use of any products or services accessible through them.
    9. Unless otherwise specified, the materials on this website are directed solely at users who access this website from the United Kingdom. We do not represent that any services referred to in the materials on this website are appropriate for use, or available, in other locations. Those who choose to access this website from other locations are responsible for compliance with local laws if and to the extent local laws are applicable.
    1. We will try to resolve any disputes with You quickly and efficiently.
    2. If you are unhappy with the Website and/or Services please contact us as soon as possible.
    3. If you and we cannot resolve a dispute using our internal complaint handling procedure, we will:
      1. let you know that We cannot settle the dispute with You; and
      2. give you certain information if required by law about any alternative dispute resolution provider.
    Except as set out below, no one other than a party to these Terms of Use has any right to enforce any term of these Terms of Use.
    Your right to use the Website and Services will terminate immediately if You violate any provision of these Terms of Use.
    We may update these Terms of Use from time to time at our sole discretion. If your rights change materially as a result of any change to the Terms of Use we will notify you of this. If you do not agree to, or cannot comply with, these Terms of Use as amended, You should not use the Website or Services going forward. You will be deemed to have accepted these Terms of Use as amended if you continue to use the website or services after any amendments are made.
    If You would like these Terms of Use in another format (for example: audio, large print, braille) please contact us and We will do our best to accommodate Your needs.
    1. If any part of these Terms of Use becomes invalid, illegal or unenforceable, this will not affect the validity of the remaining Terms of Use.
    2. If we allow you some extra time to meet our obligations under these Terms of Use or do not use some of our rights, this does not waive our rights and does not mean that we will do so again
    3. We can transfer all or some of our rights under these Terms of Use to someone else. You cannot transfer any of Your rights and obligations under these Terms of Use to anyone else.
    4. If you want to take court proceedings, the relevant courts of the part of the United Kingdom in which you live will have non-exclusive jurisdiction in relation to these Terms of Use.
    5. The laws of England and Wales will apply to these Terms of Use.