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Porterbrook Pharmacy

4.2

Verified pharmacy
42 reviewsReliable delivery, Great service
NHS logo
Providing NHS services

Location and Opening Hours

Address:

7 Sunderland Street, S11 8HN
Get directions

Opening Hours:

  • Monday

    08:30-18:30

  • Tuesday

    08:30-18:30

  • Wednesday

    08:30-18:30

    Open now

  • Thursday

    08:30-18:30

  • Friday

    08:30-18:30

  • Saturday

    09:00-13:00

  • SundayClosed

Offered by this pharmacy

NHS Prescriptions:

  • tickCollect in-store
  • tickFree delivery
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Rating and reviews

where does this information come from? you can leave reviews on the app

Rating:

4.2

42 Reviews:

5 stars
4 stars
3 stars
2 stars
1 star

  • Shahla M.

    4 months ago

    Your online delivery system has consistently disappointed me, failing to deliver my medication twice since I started using your app. The first time, I missed a crucial delivery because I was at work during the delivery window, resulting in unnecessary distress and withdrawal symptoms from Paroxetine, a medication for depression and anxiety. Despite numerous emails confirming approvals from both myself and my doctor, I have yet to receive my medication after 20 days of waiting. This has caused me to miss deadlines, leave tasks incomplete, and struggle emotionally, including crying during teaching sessions due to the confusion caused by my untreated condition. When I called for assistance, the representative lacked empathy and failed to acknowledge my distress. It's imperative that you either overhaul your online system or revise your delivery policies. Additionally, you need to ensure your staff possess the empathy and communication skills necessary to assist patients effectively. This may involve providing training or hiring individuals with demonstrated empathy and respect for patients' situations. Absolutely, it's crucial to highlight the impracticality of expecting individuals to be available for delivery at 2 o'clock in the afternoon during weekdays, especially when many are at work. This underscores the need for a thorough reevaluation of the delivery policy to accommodate the schedules of customers. Your customers do not buy clothes they buy medications, they need your staffs’ best behaviour and empathy. Thanks
  • Lorna M.

    4 months ago

  • Christopher T.

    4 months ago

  • deleted U.

    5 months ago

  • Glenda F.

    5 months ago

  • Shahla M.

    5 months ago

  • Joanna L.

    5 months ago

  • Krzysztof G.

    5 months ago

  • Samuel T.

    5 months ago

    I am so happy
  • Johleen W.

    5 months ago

  • Richard G.

    5 months ago

  • Richard G.

    5 months ago

  • Lorna M.

    5 months ago

  • deleted U.

    5 months ago

    Amazing. Best thing ever
  • Matthew A.

    5 months ago

    Part of the prescription was missing. I had to reorder the missing medications via my GP (the way I did before this app).
  • Christopher T.

    6 months ago

  • Yasar K.

    6 months ago

  • Etienne M.

    6 months ago

  • Katie S.

    6 months ago

  • Jonathan A.

    6 months ago

  • Clare H.

    6 months ago

  • Lorna M.

    6 months ago

  • James L.

    7 months ago

  • deleted U.

    7 months ago

    this app is amazing, don’t have to worry about running out, delivered to your door, what more could you want. thankyou!
  • Dahlia T.

    7 months ago

  • Jonathan A.

    7 months ago

  • Etienne M.

    7 months ago

  • Katie C.

    7 months ago

  • Jane G.

    8 months ago

    Great service, and speedy replies to questions/issues. Brilliant. Thank you!
  • Lorna M.

    8 months ago

  • Telephone
    0114 2722048

  • Address
    7 Sunderland Street, S11 8HN
    Get directions
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