Healthera, Cambridge-based digital health company, has partnered with NHS Dartford Gravesham and Swanley Clinical Commissioning Group (DGS CCG) to provide mobile-based repeat prescription ordering and tracking to over a hundred thousand patients.
Half of all UK adults take repeat prescriptions to manage their conditions. Yet, re-ordering prescriptions monthly is notorious for being a complex, expensive, and time-consuming process, usually involving paperwork and manual labour for pharmacies, GP staff and patients.
This is all about to change for the Dartford Gravesham and Swanley region, where the nationally-popular free Healthera app has been commissioned by the CCG as the exclusive digital service for patients to order their prescriptions.
In a matter of minutes, patients can place their prescription request and track its process on the Healthera app. Patients simply select their usual GP, select a pharmacy of choice, and order their prescriptions with a few taps. The orders will be reviewed by a team of NHS medicine coordinators (under a scheme called the Prescription Ordering Direct). Once the prescriptions are ready, the chosen pharmacy will notify the patient for collection or home-delivery.
As of 3rd September, the new approach by Healthera and DGS CCG will replace traditional methods of ordering through the pharmacy or GP.
To facilitate the partnership, Healthera has integrated its system with the Prescription Ordering Direct workflow and offered its cloud platform solution to all pharmacies in the region, over 60 sites including national chains and independent pharmacies.
This enables all 135,000 patients registered with 16 participating surgeries to digitally access any local pharmacy of their choice. Pharmacies will also have full visibility of the prescriptions ordering process and be able to instantly communicate with patients. Additionally, Healthera provides records and analytics to help patients manage their medication. A carer mode also enables ordering on behalf of family members.
Together Healthera and the DGS CCG aim to help the NHS reduce medicine wastage, eliminate congestion in the prescriptions hotline, and empower community pharmacies to play a more active role in the patient’s health care while reducing manual workload.
Quintus Liu, CEO of Healthera, said:
“We are proud to help the NHS pioneer a new, digital infrastructure that could transform how millions of patients manage their medication. By partnering with the DGS CCG, we’re able to support prescribing decision-making at large scale while providing a uniform, transparent medication experience to all patients and pharmacists in the region. Because we can roll this out quickly across the DGS region, I am confident that Healthera’s service will quickly demonstrate further reductions in medicine wastage while increasing patient satisfaction.”
Luke Tate, Prescription Ordering Direct Manager of the DGS CCG, said:
“As we extend the coverage of the successful POD programme, we wanted a solution that can be more convenient for patients, further reduce pressure on the NHS, and engage community pharmacies. Healthera seems the obvious choice, as it’s the only NHS-approved solution which provides an elegant, transparent patient journey involving the POD and all key parties. We’re excited to roll out this innovative service and see the benefits brought to our region.”
Healthera provides an NHS-approved app that connects patients to a network of hundreds of pharmacies and GPs, allowing them to order and manage their prescriptions, access clinical services, and monitor their medication intake.
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