Frequently Asked Questions

General FAQs

Yes, of course. If you are a patient using the app the easiest way to recover your account would be to reset your password using the patient app, or on the Healthera Connect Platform if you are a pharmacist. If you get stuck please email us at

Healthera is currently not available outside of the UK. However, Healthera is expanding rapidly and there are plans to bring the app to other countries in the near future – so stay tuned!

As a healthcare provider and representative of your community pharmacies, Healthera takes complaints and feedback seriously. If you wish to make a complaint or give us some feedback please do so by emailing and include either ‘Feedback’ or ‘Complaint’ in the subject line.

We charge a monthly subscription fee for pharmacies who would like to use Healthera. This allows pharmacies to offer the mobile app to their patients for free.

– your age
– your income
– where you live
– if you get certain benefits
– if you’re pregnant
– if you have a medical condition

Click here to find out what help you could be eligible for.