Your pharmacy now has the ability to receive private prescriptions via the Healthera platform. Currently, this will be limited to one condition: Weight Management – prescribed by Healthera’s partner prescribers.
Our partner prescribers will handle all the clinical consultations with patients, so you only need to dispense the drug when you receive a prescription via Healthera.
How We Will Send You Prescriptions
Prescriptions will be electronically sent via a secure electronic prescription software integrated with Healthera Connect.
Orders will appear similar to other types of orders, tagged as Private Medicine.
If you are unable to fulfil an order, due to stock constraints or other reasons, you should decline the order as quickly as possible so that we can reassign the order and ensure the patient receives their medication in a timely manner.
How You Receive Payment
You will be reimbursed monthly by Healthera for all private prescriptions you successfully dispensed. This will be:
- Paid at 25% above the NHS drug tariff for the items dispensed
- Suitable for reimbursement on other items like sharps and bins
- Sent with an additional £5 to cover the cost of each delivery
- Adjusted regularly in-line with the drug tariff to ensure you get a fair rate
Support Queries
Terms & Conditions
By fulfilling you agree to our terms and conditions.
Pharmacy is responsible for the quality and expedience of delivery, any mis-delivery or incident in transit is the responsible of the pharmacy to resolve in conjunction with the pharmacies chosen courier;
Pharmacy accepts all responsibility for the accuracy of the product and fulfilment of the prescription;
Pharmacy may not contact patients for any reason other than to fulfil the medicines prescribed to the pharmacy, in line with GDPR;
Pharmacy accepts that Healthera’s third party partners are financially liable for any private prescriptions processed through the platform;
Pharmacy accepts that Healthera is only responsible for facilitating the payment between pharmacy and third party partners;
Breach of terms may result in being removed from the fulfilment network, Healthera platform, fines and penalties may apply.
Data Sharing
The pharmacy acts as a sub-processor, any and all patient data related to the fulfilment of private medicine can only be used in line with Healthera private medicine fulfilment and for no other purpose. This follows both UK GDPR and DPA 2018. Relevant data includes but is not limited to:
- Patient identifiers such as name
- Phone number
- Type of medicine prescribed and quantity
- Delivery address
- Prescribing organisation
FAQs
Dispensing & Fulfillment
- Private medicine prescriptions will be sent to you via Healthera Connect, in a similar fashion to other types of orders you receive
- Typically on a monthly basis. The duration is patient specific depending on their weight loss & progress
- Additional medication may be prescribed if the patient is travelling
- Ozempic 0.25mg, 0.5mg, 1mg injections
- Wegovy 0.25mg, 0.5mg, 1.0mg, 1.7mg, 2.4mg
- Rybelsus tablets
- Saxenda pen
- Anti sickness medication may also be prescribed PRN – Ondansetron
- In addition, Sharps bins & additional Pen Tips may also be prescribed
- You can order stock before the prescription order breaches SLA
- If you don’t believe you can get stock, we will allocate the prescription to another pharmacy
- Order from normal wholesale channels
- May be required to send copy of prescription as proof of supply
- If available, maintain stock holding of Ozempic and Wegovy. There is significant demand for this private service & any new patients will require repeat monthly medications on a regular basis for some months
- Patients are advised that they will usually receive their medication within 1-3 working days for collection orders and 2-4 working days for postal delivery orders (from prescription being received by the pharmacy)
- The patient pays a single fee to the prescribing partner for consultation & medication, so the pharmacy should NOT take payment from the patient
- Healthera will reimburse the pharmacy for orders fulfilled
- The medicine should be sent via a cold-chain method of delivery, and must be sent “signed for”
- If the medicine is sent without requiring a signature upon delivery, and the patient does not receive the package then the liability for that package remains with the Pharmacy
Cold Chain Delivery Advice
- The cold chain involves the transportation of temperature-sensitive products along a supply chain through thermal and refrigerated packaging methods and the logistical planning to protect the integrity of these shipments
- Temperature regulating packaging can be used, and sent via usual standard postal methods, in order to save costs but maintain the temperature of the contents
