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Frequently asked questions

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How can I request treatment through Healthera Clinic?
You’ll need to complete a short eligibility assessment first. If you’re eligible, you’ll be invited to explore and request one of our treatment options. Our licensed clinician will review your request and if approved, will send a prescription to your pharmacy or suggest a more suitable treatment.
Your safety is our top priority. We’ll always check your eligibility before allowing you to explore our safe and effective treatments. Plus, your approved prescription will be dispensed by one of our trusted pharmacy partners.
It will usually take your pharmacy between 3-5 days to prepare your prescription once your order has been approved. You can ask them for an update directly by messaging them on the app.