How Billing Works
- A subscription fee for the software your pharmacy is using, and a listing on the Healthera App
- Usage-based fees that only apply when we help you generate more revenue
This means you only pay more when the platform is actively driving value for your business.
1. Subscription invoice
Each month (or quarter, depending on your plan), you’ll receive a subscription invoice covering your pharmacy branch subscriptions.
- This invoice is tailored to your chosen Healthera plan
- Payment is taken automatically by credit card or direct debit
- The invoice is for your records and accounting
2. Usage-based invoice (Pay as you earn)
When you use additional features or when Healthera drives patients to your pharmacy, we apply usage-based charges. These are billed on a pay-as-you-earn basis.
- You only pay when activity happens
- Usage-based invoices are labelled PDP-XXXXX
- Charges are calculated from your monthly activity
What are the Charge Items and a Line-by-Line Breakdown
Prescriptions (Referred – Delivery) – £0.25 per item
Applied when a patient referred to your pharmacy by Healthera places a prescription order and chooses home delivery.
Prescriptions (Referred – Collection) – £0.30 per item
Applied when a patient referred by Healthera places a prescription order and chooses to collect it from your pharmacy.
Healthera Pro – Prescription Efficiency Package – £0.09 per item (excluding referred items)
Usage-based charge for advanced prescription efficiency tools that help reduce admin time and improve workflow.
Includes:
- Digital Managed Repeats
- EPS integration
- Segmented patient messaging
Key points:
- Only applies to non-referred prescription items
- No fixed monthly fee
- Capped at £65 per site per month
Example:
500 items × £0.09 = £45
Most pharmacies see a 3–4x return on investment through time savings and improved efficiency.
Consultations (Referred) – £2.25 per consultation
Charged when Healthera refers a patient to your pharmacy to book a consultation.
Service Referrals – Flu & COVID Vaccinations – £1.75 per booking
Applied when Healthera refers a patient to book a flu or COVID vaccination at your pharmacy.
Service Referrals – Pharmacy First & All Other Services – £2.25 per booking
Applied when Healthera refers a patient to book a Pharmacy First consultation or any other pharmacy service (excluding flu & COVID)
Healthera Pro – Enhances Services – £0.75 per Service
Applies to services that include the use of a questionnaire and/or a video call feature, including Pharmacy First.
Text Alerts – £0.05 per Text Alert
Text alerts sent to patients (e.g. order updates, reminders, service notifications)
3. Monthly activity report
Every month, we’ll email you a monthly report showing how Healthera has been used across your pharmacy.
This includes:
- Prescription activity
- Services booked
- Extra sales and referrals
- Any usage-based charges incurred
This report helps you clearly see the value generated through Healthera during that month.
Additional Information
Online payments and payouts
All online payments are processed through Stripe.
How payments work
- Fees for OTC sales and paid deliveries are taken automatically at the point of transaction
- You receive the net amount, paid directly to your Stripe account
- An invoice is provided for your records (no manual payment required)
Fees
- Healthera OTC fee: 8%
- Typical Stripe fee: ~2% + 13p per transaction
A transaction-level CSV file is included in your monthly report, showing:
- Pharmacy Name – Column A
- Gross payment – Column S
- Fees – Column T
- Net payout – Column AB
Stripe payouts and reporting dates
Stripe pays out collected funds once per month.
Please note:
- Healthera reports are based strictly on calendar-month activity
- Stripe payouts are made on staggered dates between the 3rd and 8th of the following month
Because of this, the amount paid out by Stripe may not exactly match the figures in the Healthera monthly report for that period.
