Dear all,
I wanted to share an update with you on our plans and direction for Healthera in 2025.
We’ve come a long way since 2015. And yet, as we prepare to celebrate our tenth year, it’s clear that the challenges faced by the industry have become more acute.Â
Pharmacies are underfunded. Prescriptions cannot be relied upon alone to ensure survival. While there are more ways for pharmacies to earn than ever, finding the time to deliver more profitable services and market private treatments comes at the cost of delivering excellent care for your wider patient base.
Last year, we introduced initiatives that helped more than 1,700 pharmacies outgrow the market in terms of prescriptions and services. These included enabling video appointment support for Pharmacy First, a partnership with MyGP to tap into more patient referrals and Healthera Clinic to help you grow with private medicine orders. While these have been impactful, we know that they scratch the surface of the problems our partners face.
That’s why this year we intend to go further than ever to help you – with features focused on improving your patient experience and driving more revenue, while reducing the time it takes to run your pharmacy. However, this is where we will be making a key change.
With this in mind, I want to set out three commitments to you:
- More direct product input – through listening more to the challenges you face, getting feedback on our roadmap and making sure we’re building the right things
- A stronger offer – through investing in what matters most to you. Your success is our success and we’re motivated by the need to grow together
- Building in public – through sharing regularly and publicly around our plans and progress through email, our social channels and website
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Next week, we will be sending out our first survey of the year which welcomes input from existing and potential pharmacy partners. We want to hear what’s really important to you. We want to better understand how we’re meeting your needs – or what we could be doing to make our platform more useful. Your views will directly inform our key initiatives, a summary of which we’ll share with you soon after.
More than ever, it’s important we stand shoulder to shoulder with pharmacies. Your problems are our problems. Your needs are our priority. And while we won’t have all the answers today, we want to involve you directly in the products we build and services we offer.
We’re in a great place to make a difference and we see this as a key responsibility. With a large base of pharmacy partners, a million patients using our services and a best-in-class team, we are well positioned to work with you and create a platform that can bring about pharmacy-wide change.
I want to thank you for the important work you do and I look forward to an exciting, collaborative and transformative year ahead.
Thank you,
  – Quintus Liu, Founder & CEO of Healthera
