Background
Colinton Mains Pharmacy is a well-regarded community pharmacy based in the outskirts of Edinburgh. With a strong reputation for patient care, the team has always been proactive in supporting local residents and building trusted relationships. The pharmacy is committed to delivering high-quality services while continually looking for ways to improve efficiency and patient experience.
The Challenge
Like many busy pharmacies, Colinton Mains faced increasing pressure from repeat prescription requests and phone calls from patients seeking advice. This created significant administrative demand on staff time, limiting their ability to focus on patient-facing care and other essential services.
Our Approach
To reduce workload and streamline processes, Colinton Mains Pharmacy partnered with Healthera. By introducing Digital Managed Repeats within Healthera Connect, the team could receive reminders when patients’ medicines were due and place orders directly on their behalf with prior consent. This reduced reliance on phone calls and freed staff to dedicate more time to patient care.
“Before we used Healthera, the phone would ring constantly with patients wanting to order repeat prescriptions or asking for advice. We use the Digital Managed Repeats system on Healthera now and it is saving us a lot of time!”
Nicola Darge
Pharmacy Manager
