Background
Peak Pharmacy is one of the largest independent community pharmacy groups in the UK with over 130 branches across the Midlands, Greater Manchester, and Milton Keynes areas. They are committed to setting ambitious goals, delivering excellence, and embracing innovation. Peak Pharmacy partnered with Healthera in 2021 to modernise patient access, streamline operations, and strengthen growth across the group.
Partnering with Healthera, they implemented their own Peak branded app, integrated service booking journeys into their website, and utilised Healthera’s all-one patient management platform, Healthera Connect, giving patients a fully branded digital experience while providing the group with unified operational control.
The Challenge
Managing digital services across dozens of branches created several barriers such as:
- Low referral activation across key NHS partners
- Limited visibility of service availability, requiring manual auditing
- Inconsistent booking coverage and missed service opportunities
- Need for strong reporting and competitive insight across branches
Peak needed a scalable solution with fast, responsive development to support their evolving operational priorities.
“Boosting service bookings is a top priority for us. Since adopting the Healthera platform, we’ve seen a 7x increase in online service bookings in a single year. Healthera’s network helps bring more footfall into our branches, which benefits everyone.”
“Healthera’s team has delivered significant and responsive product development this year, constantly improving the tools to meet our needs. In particular, the new Group and Competitor Benchmark Dashboard has been truly invaluable; it’s really helped us align our branches and regions making us more efficient, and increasing our revenue.”
Darryl Dethick
Head of Pharmacy at Peak Pharmacy Group
